Human Resource Manager as a Problem Analysis

 

Human Resource Manager as a Problem Analysis

 

 

                                            Figure 1: HR Problem Analysis

Problem analysis in HR could be defined as the process of identifying, evaluating, and proposing possible solutions to HR-related issues within an organization which involves analyzing HR and workplace-related processes and policies, identifying areas of improvement, and eventually implementing solutions that increase the effectiveness and efficiency of the business. By using problem analysis in HR, you can stay ahead of the curve and ensure that your organizations are equipped to meet changing business needs. In addition, this enables your team to become more strategic and proactive in their approach, contributing to the organization’s overall success (Cosentino).

 

Five Problem Analyzing Techniques

 

                            Figure 2: When HR should perform a Problem Analysis

 

Problem-solving techniques are systematic methods to be implemented step-by-step procedure, starting from recognizing issues or difficulties, generating potential solutions, and then determining the most appropriate solution to use. Although, identifying the most suitable solution to complex problems could be challenging. However, utilizing the correct approach and method can streamline the process. Although, there are a variety of problem analysis let’s have a look on 5 types to consider.


1.    Problem Tree Analysis  

 

Problem Tree Analysis also called as Situational Analysis. In this analysis there is a flow chart that helps to find solutions by highlighting the main issues and their causes and effects. As the name of this analysis states, just like a tree the problem tree also has three parts such as trunk, roots and branches ( Dillon). Those are equal to the following,

1.     Identifying negative aspects of the current situation and their causes and effects.

2.     Converting the problems into solution objectives – which you can group into an objective tree.

3.     Defining the solution project scope in a strategy analysis.  

The following figure shows an example of Problem Analysis Tree.

                                     Figure 3: An example of Problem Analysis Tree

 



 

2.    Root Cause Analysis

 

Whenever an issue arises in a work place, employer or the employee does not know the where this problem stems from. In such scenarios could be used to determine the exact cause and find solution. In HR, root cause analysis can be used to identify and address various issues, such as high employee turnover, low morale, or inadequate training programs. The process would involve gathering data on the problem through exit interviews, employee surveys, and performance metrics, and analyzing this data to identify the root cause of the problem (Cosentino). 

As an example, if the root cause of high employee turnover is found due to poor management practices, HRM can work alone the managers to implement effective and sustainable solutions to improve employee satisfaction and reduce turnover.


                                       Figure 4: Example NO 2 for Root Causes Analysis





3.    CATWOE Analysis

 CATWOE is a tool used in systems thinking and soft systems methodology to analyze and evaluate complex problems and situations. The acronym stands for the following elements:


                                                Figure 5: CATWOE Analysis with examples


By considering each of these elements, CATWOE analysis provides a comprehensive view of a problem or solution, enabling individuals and organizations to make informed decisions and develop effective strategies. 

For example, in the case of low employee morale, CATWOE analysis could be used to identify the: 

·        Customers: Employees

·        Actors: Managers and HR professionals

·        Transformation process: How to improve employee morale

·        World view: the company’s values and mission

·        Owner: HR and management

·        Environmental constraints: budget, company culture, workload, etc.


4.    Kepner Tregoe Analysis

Kepner Trego Analysis is an analysis developed by Charles Kepner and Benajamin Tregoe to rational problem solving and decision making. It is a structured, data-driven approach that provides a systematic way to identify and solve problems, make decisions, and evaluate potential outcomes.

KT Analysis consists of 4 main steps: 

 


                   Figure 6: 4 Main steps of Kepner- Tregoe Method

 

1.     Situation appraisal: Identify the problem and gather relevant information.

2.     Problem analysis: Determine its root cause.

3.     Decision analysis: Determine the best solution.

4.     Potential problem analysis: Identify potential problems with the chosen solution and develop contingency plans to address them.

 

5.    SCAMPER Analysis

SCAMPER is a creative problem-solving technique that helps generate new ideas for products, services, and processes. For example, in the recruitment process, SCAMPER can be used to create new and innovative approaches to selecting and assessing candidates.

 


 

How to Conduct a Problem Analysis


                                                   Figure 7: 8D Problem Solving Process 


Conclusion

Problem solving is the process of observing what is going around the workplace and identifying things that could be changed or improved by identifying what led the current situation and the factors and forces that influenced it.  Taking necessary measures after evaluating through 8D steps leads to solve the problems in an effective manner which helps employees to be satisfied about their work place with the assurance of shouldering their wight on employer which finally achieves organizational goals.


References

 Dillon, L. B. (n.d.). Problem Tree Analysis. Retrieved from https://sswm.info/taxonomy/term/2647/problem-tree-analysis

Cosentino, J. (n.d.). Academy to Innovate HR. Retrieved from Problem Analysis In HR: 5 Problem-Solving Techniques: https://www.aihr.com/blog/problem-analysis/

Data, T. (2020). Youtube. Retrieved from Identifying the focal issue with ‘Problem Tree Analysis’ technique: https://youtu.be/-j-_Y7D35H4

E-learning, D. (2020). Youtube. Retrieved from 5 Whys Root Cause Analysis | 5 whys example | 5 why problem solving technique: https://youtu.be/3pChVadm8lc

LLC, I. C. (2020). Youtube. Retrieved from S.C.A.M.P.E.R.: Inventive Thinking: https://youtu.be/M2I4PSdt7_8

 

 

Comments

  1. SATHEESHApril 30, 2023 at 12:50 AM

    Nice topic. Your topics are little unique and good presentation. Was very interesting to me while reading. Thank you for sharing such knowledge. I think you have forgetten to put the balance refernces, pls check as there are only 2 references, video itself have 3 you tube referrences.

    ReplyDelete
    Replies
    1. Bhagya JosephMay 4, 2023 at 7:47 PM

      Thank you Satheesh, Corrections in reference is done

      Delete
  2. MafazMay 2, 2023 at 7:01 AM

    Nice selection of topics. I like the image "8D Problem Solving Process". Easy to understand.

    ReplyDelete
  3. MOHAMED RAHMATH RALLYMay 3, 2023 at 7:51 PM

    Problem solving is the key elements which I went through on this blog

    ReplyDelete
  4. CHATHURANIMay 4, 2023 at 7:57 PM

    The existence of an organization is decided on the basis of problem analysis. The information you have provided regarding it is very good.

    ReplyDelete
  5. Himali MBA 2023May 4, 2023 at 9:13 PM

    Good content and i read it interesting.i like the figure 03 you have selected.nice

    ReplyDelete
  6. Kanishka BuddikaMay 5, 2023 at 12:06 AM

    Good content,HR manager has main role of the problem solving part in the every organization,thanks for sharing

    ReplyDelete
  7. Bhagya JosephMay 5, 2023 at 8:18 AM

    Thank you Kanishka

    ReplyDelete

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